Terms & Conditions

Terms of Use:

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. By accessing or using this site, and by placing any orders through this site, you agree to be bound by the following terms and conditions, as well as all applicable laws. If you do not agree with these terms and conditions, please refrain from using this site.

Copyright: All content on this site, including but not limited to text, graphics, and code, is protected under United States and international copyright laws and is the property of MD Cuisine LLC/MD Meals (“Company”). This collective work includes materials licensed to Company. ALL RIGHTS RESERVED. You are permitted to electronically copy and print portions of this site for the sole purpose of placing an order with Company or purchasing Company products. You may display and, subject to any explicitly stated restrictions or limitations, download or print portions of the material from different pages of the site solely for your personal, non-commercial use or to purchase Company products. Any other use, including but not limited to reproduction, distribution, display, or transmission of site content, is strictly prohibited unless authorized in writing by Company. You further agree not to alter or remove any proprietary notices from materials downloaded from the site.

Trademarks: All trademarks, service marks, and trade names used on this site are trademarks or registered trademarks of Company.

Errors and Omissions: In the event that the website contains an error or an incomplete statement about a Company product, such as an incorrect price or nutrition fact, Company disclaims any responsibility for the error or omission and cannot be held accountable. Company reserves the right to correct or amend the information at their discretion and refuse or cancel any orders based on the incorrect information, whether or not the order has been confirmed and the User’s credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Company will issue a credit to your credit card account for the amount of the incorrect price.

Third-Party Links: To provide increased value to our visitors, Company may link to sites operated by third parties. However, even if the third party is affiliated with Company , Company has no control over these linked sites, which have separate privacy and data collection practices independent of Company. These linked sites are provided solely for your convenience, and you access them at your own risk.

Participation Disclaimer: Company does not review all communications and materials posted or created by users accessing the site and is not responsible for the content of these communications and materials. By providing you with the ability to view and distribute user-generated content on the site, Company is acting as a passive conduit for such distribution and is not assuming any obligation or liability related to the contents or activities on the site. However, Company reserves the right to block or remove communications or materials it deems (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark, or other intellectual property right of another, or (d) offensive or otherwise unacceptable at its sole discretion.

Warranty Disclaimer: This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible under applicable law, Company disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non infringement. Company does not warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Company does not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not allow limitations or exclusions on warranties, so the above limitations may not apply to you.

ADA – Americans with Disabilities Act: Company encourages visually impaired and other users with disabilities to visit the Company website and take advantage of our menu of healthy meals. We strive to make our website as user-friendly as possible for people with disabilities. For any questions or feedback, please call our Customer Service department at 877-MDMeals.

Notices: Company may deliver notices to users via email, general notices on the site, or any other method deemed reliable and effective.

Use of Site: Harassment in any form on the site, including via email, chat, or through the use of obscene or abusive language, is strictly prohibited. Impersonation of others, including Company employees, hosts, or representatives, as well as other members or visitors on the site, is forbidden. You may not upload, distribute, or otherwise publish any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law. Uploading commercial content or using the site to solicit others to join or become members of any other commercial online service or organization is also prohibited, and you will be held accountable for such actions.

Nutrition Disclaimer: The meal plan provided is designed by qualified nutritionists and physicians for specific medical conditions and is intended for informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified healthcare provider with any questions you may have regarding your medical condition or dietary needs. The meal plan should be used as a general guideline and should be customized to suit individual needs, considering any personal dietary restrictions, allergies, or health concerns. It is recommended to consult with a healthcare professional or registered dietitian before making any significant changes to your diet based on this meal plan. The creators of the meal plans are not responsible for your failure to seek professional advice and any adverse effects from reliance on general information provided on medical conditions.

Use of “Cookies”: This site uses “cookies,” small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help remember and process items in your shopping cart. They also help us understand your preferences based on previous or current site activity, enabling us to provide improved services. Cookies also help us compile aggregate data about site traffic and site interaction so we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient, and some of our services will not function properly.

Information Collected: While you may visit the site anonymously, Company collects information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as email, and in other circumstances. This information includes, but is not limited to, your name, email address, mailing address, phone number, credit card information, and other details. When applicable, information about gift recipients is also collected to fulfill your gift purchase.

Privacy Policy: Company makes every effort to keep your personal information confidential. We do not share customer information with unaffiliated third parties, except with business partners that assist us in providing products and services, such as shipping companies. Disclosure may also occur if necessary to (a) comply with a court order or other legal process, (b) protect your rights or our property, or (c) enforce the Legal Statement of this site. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is kept behind secured networks and is accessible only by a limited number of persons with special access rights who are required to keep the information confidential. All sensitive/credit information you provide is transmitted via Secure Socket Layer (SSL) technology and encrypted into our databases to be accessed only as stated above.

Use of Personal Information: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except as specified in the Privacy Policy. The term “outside parties” does not include Company. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you. We may also release your information when we believe that release is appropriate to comply with the law, enforce our site policies, or protect our rights or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Data Breach Exclusion: Notwithstanding our Privacy Policy, and while we make every effort to protect your data, we do not warrant that your personally identifiable information cannot be breached by malicious parties or by mistake. You agree to indemnify, defend, and hold harmless Company from any liability resulting from a data breach or any inaccurate credit transaction. If you identify an error in the credit card charges resulting from a transaction with Company, it is your responsibility to work with the card provider to correct it.

Opting Out: You can opt out, remove, or modify information you have provided to us. To modify your email subscriptions, please update your preferences in the “My Account” section. Please note that due to email production schedules, you may receive emails already in production. To delete all your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses, and payment information. Please note that we may maintain information about an individual sales transaction to service that transaction and for record keeping.

Limitation of Liability: Company shall not be liable for any direct, indirect, or consequential damages that result from the use of, or the inability to use, the materials on this site or the consumption of our products, even if Company has been advised of the possibility of such damages. The total liability of Company for any claim, whether direct, indirect, consequential, or other, can never exceed the value of the transaction that gave rise to it. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Indemnification: You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Governing Law: Any disputes arising from the use of this site shall be governed by the laws of the State of Nevada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Company products) must be commenced within one (1) week after the claim or cause of action arises. Company’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Company may assign its rights and duties under this Agreement to any party at any time without notice to you.

Terms of Sale: Your purchase of products from Company is subject to the following Terms and Conditions.

Orders: By placing an order or otherwise interacting on the Company website, customers transact with Company , a limited liability company formed in the State of Nevada. The meals included in your purchase are as detailed in the transaction notice issued upon your order. Such receipt is presumed to be in accordance with your request unless you issue a written note indicating any discrepancy within 24 hours of the time of order. Any communication to you is sent to the email address you specified in your order. You are responsible for checking your spam folder in case our address has not been recognized as a legitimate source of messages.

Products: The products being sold are pre-packaged meals, cooked fresh and shipped frozen. The picture of each meal on the website is illustrative and not binding, as the vegetable mix included with each dish may be adjusted to reflect ingredient seasonality.

Refrigerated Condition: To ensure safety, meals must be fridge-cold when received. If thawed, store in the fridge and consume within 1-2 days. If frozen, promptly store in the freezer for long-term safety. Do not re-freeze if thawed. Follow reheat instructions on the website to consume. Company takes no responsibility for food quality issues if storage and reheat instructions are not properly followed.

Typographical Errors: In the event that an Company product is mistakenly listed at an incorrect price, Company reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Company reserves the right to refuse or cancel such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Company will issue a credit to your credit card account for the amount of the incorrect price.

Nutritional Content: The nutritional data on product labels is an accurate estimate of the average content of similar meals to the best of our knowledge, both in quantity and values, within a confidence interval of +/- 20%. Company makes no warranty that this information is accurate or complete, nor that our food preparation process conforms to the nutritional confidence interval each time. Company undertakes to investigate any reported discrepancy on a best effort basis. Variations may occur due to the natural nature of the ingredients and various factors in the food preparation process. You indemnify us from any liability arising from variations in content and discrepancies from listed content and related issues.

Ingredient Substitution: Company may have to replace an ingredient with a similar one if the original ingredient becomes suddenly unavailable, in order to fulfill the order.

Medical Conditions: Company does not represent nor in any way state that the meals delivered are appropriate for customers with medical conditions, such as those requiring low sodium or other restrictions. Our meals are not intended for people under dietary restrictions due to medical conditions or allergies, unless the customer is following the guidance of their own dietitian, who has determined under their responsibility that Company meals are adequate notwithstanding this disclaimer. If a customer requires meals with certified nutritional content, we recommend seeking other products and suppliers. You indemnify us from any liability arising from the consequences of incorrect nutritional content on yourself and others who have consumed the meals you purchased from Company.

Privacy: The customer authorizes Company to disclose information relating to the customer’s medical condition to Company employees and contributors. The customer also authorizes Company to print information on the delivery box that may allow casual observers to identify the medical condition of the recipient (such as terminology like “renal” or “diabetic” or “dialysis”). The customer holds Company and its officers, suppliers, and employees harmless in case a privacy violation is determined. Company is not a medical provider nor a business associate therefore HIPAA is not applicable to any breach of your medical condition; provided, however, if it is determined there is such a HIPAA violation, you agree to indemnify and hold Company harmless in connection with such violation.

Allergies: Unfortunately, we cannot always modify our ingredients in response to any food allergies or other conditions that you may report to us. Also, while we strive to follow your directions, we cannot guarantee that our tools and your meals have not come into contact with different ingredients, no matter how many precautions we take. If in doubt about any consequence to your health from our ingredients or preparations, please abstain from ordering and consuming our meals. You indemnify us from any liability arising from food poisoning, allergic reactions, and related conditions.

Delivery Address: Customers are responsible for ensuring that their order has the correct “ship-to” address. P.O. Box numbers are not acceptable as a delivery address. For deliveries to a business, customers need to indicate the name of the business. Company takes no responsibility for address errors in the order record. If the carrier delivers to an address incorrectly specified by the customer, or if the carrier cannot deliver due to an address error, the order is still considered fulfilled. If Company has to manually correct such an address before the order is shipped, Company will charge up to a $20 correction fee. If the customer is a subscriber and needs to change their delivery address, they must notify Company by email; it is not sufficient to modify the information in the customer’s account. If the address change is requested after shipment, while the package is in transit, the customer will be responsible for any additional fees charged by the carrier for the re-routing. Company will use best effort to immediately notify the carrier but takes no responsibility for delivery delays that may damage the food.

Delivery Tracking: The Company system automatically sends customers the carrier tracking number as soon as it is available. Customers are responsible for ensuring that Company messages are not blocked by spam filters or other privacy protection devices. If customers do not receive the tracking number within 1-2 days after placing their order, they are responsible for inquiring with Company to obtain it or to ascertain what happened. Once customers receive the tracking number, they are responsible for monitoring delivery progress and responding to last-minute requests from the carrier, such as in the case of an incomplete address. If the carrier appears to be late, customers are responsible for notifying Company to establish if any escalation can resolve the delay.

Porch Pirates: Company takes no responsibility if porch pirates steal or damage a meal box after it has been delivered to the customer’s door. If a delivery is reported complete on the carrier’s website (e.g., UPS or FedEx) but the customer claims no box was actually received, porch pirates are presumed at that location. No further delivery will be made to that address and no further orders will be accepted from the customer unless a different delivery address is provided. If no other address is provided within 30 days, the account will be set to “cancel” and all existing reward points will be voided.

Payment: Payment is required upon order, using one of the approved payment methods.

Delivery Lead Time: Any delivery lead time provided by Company on their website or otherwise is an estimate and not a commitment. It is triggered by the receipt of customer funds, not by the customer order date. All lead times are intended to be business days. Fridays are not counted as business days for the purpose of delivery lead time calculation. Any special instructions will extend delivery time.

Delivery Issues: If a delivery is late or otherwise compromised, the customer must notify Company within one week of the order date for best effort remedial action. Company is not obligated to remediate carrier errors or mishandling of packages. Any complaint or claim brought up more than one week after the order date will be considered void. If an Company delivery is received with no coolant or with warm meals, the customer is responsible for notifying Company immediately; otherwise, the customer loses any recourse with Company.

Special Delivery: If a specific delivery date is requested, Company will use reasonable and customary efforts to meet it but does not commit to it. If the delivery occurs on a different date, Company has no liability to the customer and the order is considered fulfilled. The same applies to special delivery requests, such as calling in advance.

Fulfillment: Your order is considered fulfilled when a third-party carrier service delivers it to the “ship-to” address specified in your order, even if no signature is collected. You accept the records of the third-party service provider as proof of delivery. Your signature is also valid proof of delivery and receipt. Ownership of the product and risk of loss for the delivery transition to the customer upon carrier notice of delivery in their system.

Service Declined: We reserve the right to refuse service to anyone, for any reason, or for no reason.

Force Majeure: Company is not responsible for delivery delays and/or loss of product due to strikes, terrorism, natural disasters like floods, hurricanes, or other Acts of God. In these cases, Company has fulfilled your order upon shipment from our facility.

Shipment Notification: The Company system automatically sends a shipping notification to the customer, with the carrier tracking number. The customer is responsible for ensuring that their own email system correctly processes the Company notification and does not discard it as spam. If the customer does not receive such a shipping notification from Company, they are responsible for contacting Company to obtain the relevant information, including the tracking number. Additionally, the customer can retrieve the same information in the customer dashboard under “My Orders” and is responsible for doing so. The customer hereby agrees that is always deemed to have sent the shipping notification, except if the customer can prove otherwise. If the meals spoil after delivery because the customer is unaware of the shipment, the customer is not entitled to a replacement or refund. The customer hereby agrees that email or communication issues in receiving Company messages are not the responsibility of Company.

Coupons: Customers may redeem one coupon, credit, or special offer per order.

Order Change and Cancellation: If Company receives a change request from you before shipment, Company will make the best effort to apply the changes requested. Company will issue a new order on the customer’s behalf, have it funded, then cancel the pre-existing order. Prior to shipping, orders can be canceled with a 25% restocking charge. After shipping, no changes or cancellations are possible.

Subscriptions: Company operates on a buy-once or recurring order basis. The customer has to opt-in to start their subscription/recurring order, selecting a default reorder frequency in their account. It is the customer’s responsibility to check their customer dashboard to ensure that any subscription indicated reflects their actual selection. The customer is also responsible for modifying delivery weeks to reflect their absence and inability to receive an Company delivery. The customer can update their subscription in any way before any automatic reorder triggers, but once the order triggers, the customer has entered a financial commitment. Company operates on a subscription basis, except if the customer selects the “buy once” option, providing customers with an automatic reorder after the stated wait period. Any holiday week (e.g., Thanksgiving week) will be skipped in the calculation of the reorder, which will appear to be longer in calendar days. Any such automatic reorder is subject to the same terms as a self-placed order, terms that a customer is deemed to have accepted upon their first order for the duration of their subscription. Customers may opt out of such subscriptions by selecting the appropriate status in the account dashboard. Canceling the subscription does not cancel any unfulfilled reorder already issued or scheduled. Only customers in good standing may operate on a subscription. If a customer’s payment method is declined for two successive weeks, the subscription is canceled. If a customer files a dispute against Company, their subscription is immediately stopped.

Subscription Commitment: By entering into a subscription, the customer commits to at least five paid and fulfilled reorders every 6 months. If the customer does not meet this target, their subscription is deemed expired, their reward points are voided, and they are deemed to be on “cancel.” The customer can restart their subscription by placing a new order, selecting a subscription recurrence, and notifying Company Customer Service by email.

Subscription Pricing: The cost of food ingredients, condiments, packaging, labor, utilities, and other services will tend to increase over time due to economic conditions and market trends. It is Company policy to never compromise on quality but to always provide customers with the best possible product. This means that meal pricing may increase over the duration of a customer’s subscription. Company makes no representation that they will keep prices fixed for subscribers.

Subscription Change and Cancellation: A change in subscription frequency or meal selection applies to future orders only, starting from the next one, provided the change is received by Thursday 11am CST the week prior to shipping. Subscription cancellation is effective starting from the next scheduled shipment, provided it is received by Thursday 11am CST as above. Subscription cancellation determines the immediate loss of any and all reward points accumulated in your account.

Inactive Account Cancellation: After three months have elapsed from the last order or reorder, the customer is considered inactive, and their account may be canceled. Such cancellation determines the loss of all reward points earned.

Hazmat Notice: For certain shipments, Company may use dry ice (solid carbon dioxide) to keep their meals frozen during delivery. Dry ice is hazardous for several reasons. It can cause burns to human skin and organs, as well as to animals and plants, upon contact due to its extremely low temperature, resulting in painful injuries that may take a long time to heal. As it sublimates at normal temperatures, it continuously releases carbon dioxide gas without producing any odor or color. Carbon dioxide is a poisonous gas, and exposure to its release can cause difficulty in breathing, asphyxiation, strong headaches, and a racing heartbeat. Customers should not keep containers with dry ice near living quarters, especially in areas without proper ventilation, particularly if they are not alert, such as when sleeping. The release of carbon dioxide increases pressure in enclosed spaces if not allowed to slowly flow into the external environment. Customers acknowledge that incorrect handling of containers with dry ice may lead to serious consequences, including fatalities, and hereby hold Company and its officers and employees harmless for any accident, injury, or casualty resulting from improper handling or storage of dry ice.

Customer Data Protection: While Company will use the strictest diligence to safeguard customers’ personally identifiable data and payment method information, Company shall not be held liable for any data breach due to technology malfunction, malicious hacking, or any other cause. Customers provide their personal and payment data at their own risk.

Defects and Refunds: If customers find a defect in the product received, they have 7 days from the date of delivery to report the defect to Company in writing by email. The defect must be objective and not subjective, such as taste preferences. Company reserves the right to decide whether to provide (A) a refund equal to the value of the defective portion(s) of a product or (B) a full refund equal to the value of the entire shipment. Under no circumstances shall Company be required to make a partial shipment to compensate for missing or defective products. The full refund option does not apply to orders larger than $100, and we reserve the right to reject any request we deem to be fraudulent. If you refuse delivery of a product from us, we will notify you within a reasonable period whether you are entitled to a refund (and, if so, the amount) by phone or email. If we determine that you are entitled to a refund, we will process it within 30 days of communicating our decision to you. We typically provide refunds using the same method you used to pay for your purchase.

Limitation of Liability: Company is not liable for any issues with their products that are reported more than 7 days after delivery, as such issues may be due to incorrect handling or storage by you. Company shall not be liable for any direct, indirect, or consequential damages resulting from the use of, inability to use, or consumption of our products, even if Company has been advised of the possibility of such damages. Company shall also not be liable for the loss of customer personally identifiable data, such as credit card numbers, addresses, or other information. The total liability for Company from any claim, whether direct, indirect, consequential, or other, can never exceed the value of the last transaction that the impacted customer placed with us.

Indemnification: You agree to indemnify, defend, and hold harmless Company, its officers, directors, employees, agents, licensors, and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Change of Terms: Company reserves the right to modify these Terms and Conditions at any time, with or without notice.

Partner/Affiliate Program: Pending prior approval by Company, a business entity is entitled to incentives for all subscriptions tracked to their website for the first year of each individual subscription, as long as they keep the follow link conspicuously on their website. If they remove the link, they forfeit the right to any incentive, even for existing subscriptions. The link must be conspicuously displayed on one of the main pages of their website. Program participants will indemnify Company from any liability arising from the Affiliate Program and are responsible for carrying their own insurance policy.

Partner/Affiliate Duties: Any partner/affiliate is required to fairly represent Company s products and update any information on Company as new offerings or enhancements become available. Partners/affiliates acknowledge that Company may be damaged by incorrect information provided by the partner/affiliate, especially if the partner/affiliate presents competing products on the same website. If lacking or erroneous representations of the Company offering are published on the affiliate’s website, the affiliate loses the right to any incentive or commission from Company Once the partner/affiliate corrects their information on Company, the partner/affiliate relationship can be resumed.

Class Action Waiver: Customers shall not commence, seek to prosecute, or defend any dispute, controversy, or claim based on any legal theory arising out of or relating to these terms and conditions, or the breach thereof, other than on an individual, non-class, non-collective action basis. Customers shall not seek to prosecute or defend any dispute, controversy, or claim arising out of or relating to this Agreement, or the breach thereof, in a representative or private attorney general capacity. No arbitrator shall have the power to consolidate any arbitration under this Agreement with any other arbitration, absent agreement of all parties involved, nor otherwise to deal with any matter on a non-individual, class, collective, representative, or private attorney general basis.

Governing Law: Any disputes arising from the sale or consumption of Company products shall be governed by the laws of the State of Nevada. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Company products) must be commenced within one (1) week after the claim or cause of action arises. Company failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Company may assign its rights and duties under this Agreement to any party at any time without notice to you.

Consent: By using our site, you consent to the above terms and conditions.